Intercom

At Intercom, the transformative power of AI is becoming increasingly clear. Fin, Intercom’s AI Agent, is now autonomously resolving over 50% of customer support conversations for leading companies such as Anthropic. With MCP, connecting AI to internal tools and systems is easier than ever, enabling greater business value.

Customer conversations, for instance, offer valuable insights into how products are being used and the experiences customers are having. However, this data is often locked within the support platform. The Intercom MCP server unlocks this rich source of customer data, making it accessible to anyone in the organization using AI tools. Engineers, for example, can leverage conversation history and user data from Intercom in tools like Cursor or Claude Code to diagnose and resolve issues more efficiently.

The momentum behind MCP is exciting. It’s making it easier and easier to connect assistants like Claude.ai and agents like Fin to your systems and get real work done. Cloudflare's toolkit is accelerating that movement even faster. Their clear documentation, purpose-built tools, and developer-first platform helped Intercom go from concept to production in under a day, making the Intercom MCP server launch effortless. We’ll be encouraging our customers to leverage Cloudflare to build and deploy their own MCP servers to securely and reliably connect their internal systems to Fin and other clients.

— Jordan Neill, SVP Engineering, Intercom